Member Benefits

Membership Member Benefits

Member Introduction

Holpe focuses on quality and service, adheres to the "customer-centric" service concept, always clearly knows the changes in consumer demands, seeks breakthroughs using our innovative thinking, and upgrades the shopping environment and customer service so as to create a different customer experience atmosphere. Holpe members: "Our hearts are always with you."

 

Holpe VIP Member Registration Instructions


Holpe is calling you, come and join us, you will be offered with different membership benefits!
How to become a member of Holpe?：
1. Free membership: customers who buy mobile phone in any of our physical stores for the first time can become members of Holpe simply by filling out an application form "Registration Form of Holpe Member Registration Information".
2. Scanning QR code: Follow Holpe official WeChat "eholpe", click "About Holpe, Holpe Membership" to become a member of Holpe.
3. Special instruction: customers who register as members of Holpe at any of our physical stores can enjoy member rights and interests just by providing their mobile phone numbers. Customers who become members of Holpe by scanning the QR code can obtain electronic membership cards and enjoy membership benefits. When purchasing mobile phones at physical stores, they can enjoy the membership benefits and claim for rights simply by providing mobile phone numbers.


Scan QR card to get free membership card

Step 1:  Follow Holpe WeChat Official Account "eholpe";

Step 2: Click "About Holpe, Holpe Membership" to complete the registration and become a member of Holpe. Free membership card can be received.

The Heart Goes With You

Admission Notice
Website Benefits
Members Preferences
Priority Experience
Excellent Guarantee
Admission Notice
 
 

Customers who register as members of Holpe at any of our physical stores can enjoy member rights and interests just by providing their mobile phone numbers.  
Customers who become members of Holpe by scanning the QR code can obtain electronic membership cards and enjoy membership benefits. When purchasing mobile phones at physical stores, they can enjoy the membership benefits and claim for rights simply by providing mobile phone numbers.

1.Membership Points:

 1.1 Rules: One point for spending one Yuan, when a customer purchases a mobile phone, the points will be automatically given to his/her account under the premise of no sales return within 30 days. If the customer returns the phone, the points will be deducted accordingly. The member points will be given only for the current purchasing and will not be provided after 30 days;
 1.2 Use: Membership points can be used for exchanging for gifts, cash coupons, lucky draw, etc. The points will be deducted accordingly and no returns or supplement of points will be provided.
1.3 Points clearing: The total points will be cleared after 5 years and valid points will be cleared after 2 years (calculated from the first purchase date of the customer).

2.Membership Levels:

 2.1 Regular Member: Accumulated points reach 2000;
 2.2 Silver Member: Accumulated points reach 5000;
 2.3 Gold Member: Accumulated points reach 10,000;
 2.4 Diamond Member: Accumulated points reach 20,000 Points.

Website Benefits
 
 

1. Exchanging for gifts:

You can choose to exchange for gifts using your cumulative points via the following method: Call 400-700-1199 hotline, select your desired gifts and your physical store. The headquarters of Holpe will send the gift to the store according to your choice and the store will notify you to get it. If a mail service is required, you will need to bear the express fee on your own.

2. Exchanging for cash coupons:

You can participate in the activity of exchanging for coupons through SMS in the background or by calling the hotline. The coupons are offered in the nominal amounts: 20/50/100. Once an exchanging happens, corresponding cash coupons will be pushed to your account according to the exchanging information you provided. The validity period of the coupons is one month from the date of background push.

Members Preference
   
 

1. Upgraded Benefits：

  1.1 Regular Card:  You will obtain 20-Yuan voucher when you become a regular member;
  1.2 Silver Card: You will obtain 50-Yuan voucher when you become a silver member;
  1.3 Gold Card: You will obtain 100-Yuan voucher when you become a gold member;
  1.4 Diamond Card: You will obtain 200-Yuan voucher when you become a diamond member;

2. Value-Added Services:

 2.1 Regular/Silver Card: Once free protector film service and twice gift packaging service within one year;
2.2 Gold/Diamond Card: Twice free protector film services and twice gift packaging service within one year.

3. Birthday gift voucher:

  3.1 Regular Card: You will obtain 50-Yuan voucher according to your registration date;
3.2 Silver Card: You will obtain 100-Yuan voucher according to your registration date;
3.3 Gold Card: You will obtain 200-Yuan voucher according to your registration date;
3.4 Diamond Card: You will obtain 300-Yuan voucher according to your registration date.

Priority Experience
 
 

1. New Product Appreciation:

 1.1 Regular/Silver Card: Enjoy new product reservation. The sales price subject to the actual sales price;
1.2 Gold Card: Enjoy new product reservation. The sales price is the same as the price on the official website, only one mobile phone can be purchased for each card;
1.3 Diamond Card: Enjoy new product reservation. The sales price is the same as the price on the official website; two mobile phones can be purchased for each card;

2. Member Salon:

The Group customer management center will conduct customer member salon communication activities from time to time. The specific time of such activities will be provided to customers by SMS. Successful participants will receive promotional prizes and lucky draw promotions.

Excellent Guarantee
 
 

1. VIP Replacement without Detection：

 Gold/diamond card members who purchase a mobile phone and find quality problems, they can obtain replacement service directly without authorized testing when the following conditions are met: 1. Network access logo and back bar code are complete; 2. The mobile phone ID has been cleared or canceled.

2. Just Replacement for VIPs：

Gold/diamond card members who purchase a mobile phone and find quality problems, they can obtain an extension of 30 days for replacement service after the expiration of the "three guarantees" period when the following conditions are met: 1. The appearance of the mobile phone host is in good condition, and network access logo and back bar code are complete; 2. The mobile phone ID has been cleared or canceled.  3. Interval IMEI can be read when booting; 4. Performance failure is obvious.

3. Screen Damage Insurance:：

Diamond card members who buy a regular-priced mobile phone need to buy screen damage insurance from Ping An Insurance Company, which will take effect on the 7th natural day from the date of original purchasing, and the insurance term is 12 months.